KOM JIJ ONS INSPIREREN?

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Eindhoven

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Servicedesk

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Fulltime

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Senior Servicedesk Medewerker

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Ben jij expert in klantencontact en ICT? Dan komt dat goed uit, want wij zijn op zoek naar een Senior Servicedesk Medewerker om ons team te komen versterken! Zoek jij een groeiend bedrijf en een leuk team? Vind jij het een uitdaging om klantencontacten goed te laten verlopen en te optimaliseren? Word onderdeel van de CloudExperts van Skysource!

Als Senior Servicedesk Medewerker werk jij samen met de andere probleemoplossers en ben jij een expert in het:

• Proactief reageren op incidenten (vragen/klachten/storingen) vanuit de klant;
• Oplossen van incidenten;
• Uitvoeren van standaard changes;
• Voorstellen van verbeteringstrajecten en deze implementeren in overleg met de Manager Servicedesk;
• Advies geven gevraagd en ongevraagd
• Beheren configuratie-items en autorisaties;
• Ondersteuning bieden aan Manager Servicedesk.

Ben je communicatief vaardig, denk jij mee in oplossingen met de klant en draag je bij aan de gezellige sfeer op de afdeling, dan willen we graag met jou in contact komen!

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Nog vragen?

Neem nu contact op
met HR

088 144 33 11
hr@skysource.nl

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Daarnaast heb jij:

• MBO+ of HBO werk- en denkniveau;
• 4/5 jaar relevante werkervaring op een IT servicedesk;
• Kennis van Microsoft en Azure Active Directory, TOPdesk, Microsoft Office365, SharePoint Online, Exchange Online en Windows applicaties;
  
• TOPdesk functioneel is  een pré;
• Microsoft certificaten zijn een pré;
• ITIL kennis ten behoeve van registratie/beheer incidenten en changes.

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Wij bieden jou:

• Een afwisselende baan met veel zelfstandigheid bij een professionele Cloud Service Provider;
• Een informele en prettige werksfeer met enthousiaste en kundige collega’s;
• Een goed salaris;
• Uitstekende secundaire arbeidsvoorwaarden, waaronder 28 vakantiedagen;
• Goede opleidingsmogelijkheden en aandacht voor persoonlijke ontwikkeling.

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SOLLICITATIEPROCEDURE

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Wat gebeurt er nu? De sollicitatieprocedure:

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Stap 1: CV & motivatie opsturen

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Stap 2: Beoordeling of eerste gesprek

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Stap 3: vervolg gesprek

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Stap 4: contractvoorstel

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Ben jij onze nieuwe Senior Servicedesk Medewerker?

Heb jij het in je?

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